I wanted to update my readers on the bad experience I had with Cheryl and Co. the other week. Once I posted the bad experience, Cheryl and Co. contacted me to send me a replacement shipment. So, I must say that I’m impressed with their customer service! They contacted me within a few hours of the post going up and apologized for my experience.
I received my replacement cookies on Thursday(which is actually a day earlier than their email had said to expect them)! They were a nice surprise to return home to from my trip! I opened the box and there was one cookie that was only partially broke. It was not that bad, it had broke in half so I can’t really complain about it.
So, I guess my update is just to say that your cookies may arrive broken, but Cheryl and Co. has some excellent customer service that will send a replacement order! : ) I might use them again just because my experience with the cs rep was so nice. Thanks Cheryl and Co.!
Disclaimer: Cheryl and Co. sent me a replacement order for my damaged cookies but I was not required to post anything about it. No compensation was received. The opinions expressed are my own.