Cheryl and Co. Update

I wanted to update my readers on the bad experience I had with Cheryl and Co. the other week.  Once I posted the bad experience, Cheryl and Co. contacted me to send me a replacement shipment.  So, I must say that I’m impressed with their customer service!  They contacted me within a few hours of the post going up and apologized for my experience.

I received my replacement cookies on Thursday(which is actually a day earlier than their email had said to expect them)!  They were a nice surprise to return home to from my trip!  I opened the box and there was one cookie that was only partially broke.  It was not that bad, it had broke in half so I can’t really complain about it.

So, I guess my update is just to say that your cookies may arrive broken, but Cheryl and Co. has some excellent customer service that will send a replacement order!  : )  I might use them again just because my experience with the cs rep was so nice.   Thanks Cheryl and Co.! 

Disclaimer:  Cheryl and Co. sent me a replacement order for my damaged cookies but I was not required to post anything about it.  No compensation was received.  The opinions expressed are my own. 

Cheryl and Company Bad Experience

You may recall that I once did a Cheryl and Co Review and Giveaway where I talked about how good their products were and how the cookies could actually crumble in my hand.  Well, having had a good experience with them, I thought it was safe to actually place an order with them (for various reasons).  I’m sad to report that I was wrong. 

I placed my order on Friday (the 21st) and was delighted to be able to pick which cookies and brownies to get in my selection.  I understood that since it was late on Friday, they would not ship until Monday.  So, I was excited when I received a shipping confirmation via email on Monday.  However, there was already an issue.  Cheryl and Co. was shipping via UPS, which makes sense since it’s a perishable good.  However, my issue was that when I was checking out, the site made me enter a USPS address.  It would not allow me to enter my house address because it could not be verified by USPS as an actual address and I had to enter my PO Box to submit an order.

Well, the confirmation showed I would get my order on the 26th.  I just figured that the UPS thing was a mistake or maybe they had figured out my physical address.  I was wrong.  I waited all day yesterday and nothing ever showed up.  At about 9 pm last night, we received a phone call from UPS.  They wanted to know our house address!  So, my mom gave it to them (she was the one who answered the phone) and I figured everything would be ok after all.

Well, I just received my shipment and am upset because of the condition of the cookies!  The picture above shows what I received after waiting an extra day and worrying about it.  3 out of the 10 cookies are broken!  That means that both of the Frosted Chocolate Buttercream Chip Cookies I ordered are in pieces!  Here is a picture of one of  them!  It’s actually the better of the two!Look at my poor Famous Buttercream Cut-out cookie!  It’s supposed to be a cute flower! 

Well, maybe I’m over-reacting a bit.  However, I feel let down considering the wonderful experience I had from them when I did my review and giveaway.  This is not what I expected from them and I just wanted my readers to know what may happen if they took my previous advice and ordered from them. 

I’m just curious, has anyone else ordered from them?  What was your experience?

Update: Cheryl and Co. has contacted me to send me a replacement for my order. I must say I am impressed with the timely response and nice people working there! :)

Disclosure:  I did not receive these cookies for review.  I actually ordered them on my own and received no product or compensation for this post.  Although, Cheryl and Co. is welcome to try and make up for it to change my opinion.

The LOFT Spring Style Event

One of the perks of being a Lucky Alpha Shopper is that I was invited to attend Ann Taylor Loft's Spring Style Event at my nearest Loft! So, my mother and I went to the Loft, for the first time, and had a great time! During their Spring Style Event, there was good deals and free refreshments. The refreshments were really nice! They had Cheryl & Co. cookies and brownies! YUMMY! They also had bottled water!

The Loft had a 30% off all regular priced items that day and this made for some great deals! I had been given a gift card for The Loft and managed to get 4 shirts for $50! I got two t-shirts in beautiful colors that were originally 2 for $25, but got them 30% off! I also got 2 wonderful shirts from the clearance section! As I was browsing through the great clothes, one customer said to me "Such great prices; I can't decide what to do." I kid you not. I didn't know her, but it was obvious that everyone was having a good time and enjoying the deals.

I must say that I really like some of the Loft's clothing. It's fashionable, but not revealing. Their clothes are perfect for teachers and observing! The LOFT even has a LOFT loves teachers program to give teachers a discount on their purchases! I think I found a store that I'll be returning to in the future!

Disclaimer: I was invited to their Spring Style Event and received a free gift card for this review and as part of being a Lucky Alpha Shopper. No other compensation was received. The opinions expressed are my own.

Cheryl And Co. Cookie Review and Giveaway

I am lucky enough to have been sent some of the the best cookies ever from Cheryl and Co.! I received a Valentine's Day Sampler pictured above! It contains a yummy assortment of cookies and desserts!

It has wonderful chocolate chip cookies and oatmeal raisin cookies! I always love a good chocolate chip cookie and these hit the spot! I usually just "like" an oatmeal raisin cookie, but these I love! They are chewy and taste perfect! I only wish they were bigger! :)

The Dancing Hearts Gift Tower also comes with 2 fudge brownies, 4 confection pretzel clusters, and 2 drizzled pretzels! I ate one of the brownies and gave the other to my mom since she really likes brownies! We both enjoyed them lots! The confection pretzel clusters make for a great little snack! I enjoy being able to eat something from the set that isn't too big! The drizzled pretzels are also delicious!



Lastly, are my 2 favorites from the set: buttercream frosted heart cut-out cookies (pictured above) and frosted triple chocolate cookies! I LOVED both of these cookies! My boyfriend got to try the heart cut-out cookies and thought they were great! Both cookies are just delicious! I'm forcing myself to not eat all of them at one time... I want them to last!

Everything comes individually wrapped and tastes fresh! The cookies actually crumble in my hand! Cheryl And Co. products are definitely worth the money! I love them!

WIN! THIS GIVEAWAY IS CLOSED!

Cheryl and Co. is generously offering one very lucky Laughing Lindsay reader a Valentine's Day Sampler of their own!


To enter: Go to Cheryl and Co. and tell me what you are most excited to try.

(Make sure your email address is in the comment or is easily accessible via your blog profile or blog itself. I need to be able to contact you!)

This entry is mandatory, if you do not do #1, you cannot do the "extra" entries. Comments like "enter me" will not be eligible!
Extra Entries

For each extra entry please post an additional comment!

1. Follow me on Twitter and Tweet about the contest (post link in comment).
2. Blogging about the contest (post link in comment).
3. Follow my blog and tell me (or tell me if you already are).
4. Subscribe to my blog’s feed and tell me (or tell me if you already do).
5. Add my blog button to your blog (leave blog link).
6. Enter another one of my contests (Come back and tell me which one. You can get only one extra entry, no matter how many different giveaways you enter.)

Giveaway ends on February 22 at 11:59 pm EST.

The winner will be chosen via random number generator the next day and notified by email. If I don't hear back from the winner within 48 hours of sending the winning email, I'll pick another.

GOOD LUCK!

*Open to US residents only

Disclaimer: I received a Dancing Hearts Gift Tower for free for this review. No other compensation was received. The opinions expressed are my own.